Table of Contents
Getting Started
     Quick Start Guide
Hotel Setup
     Hotels
     Admins
     Employees
     Hotel Information
     Room Groups
     Room Types
     Rooms
     Amenities
     Documents & Files
     Location Information
     Photos
     Store Items
Reservation System
     Orders
     Reservations
     Adding Reservations
     Editing Reservations
     Cancellations
     Calendar
     Weekly Payouts
     Refunds
     Reports
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Room Rates
     Tax Rates
     Discounts
     Holidays
     Block Off Rooms
Support
     Customer Service
Reservations

Reservations are a core component of the Hotel Reservation World system where customers, hotel admins, and employees can reserve rooms. Reservations and reservation numbers are specific to a particular room reserved for specific dates. Reservations are a part of orders. If more than one room was reserved in a single order, each room will have its own reservation number.

Viewing a reservation has the following components:

  • Customer Information
  • A description of the room that was reserved: room name, dates, nights, and number of adults and children.
  • Notes - Hotel admins and employees can enter and view notes for the reservation.
  • Transaction Log - Hotel admins and employees can view a history of what has happened with the reservation.
  • Reservation Summary - A detailed payment breakdown. Admins and Employees can make changes as needed.
  • Cancel Reservation - Hotel admins and employees can cancel the reservation from here. Customers can also cancel their reservation if the hotel allows this option in the reservation settings.
  • Customer Check-In - Hotel admins and employees can check customers in and out.




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