Table of Contents
Getting Started
     Quick Start Guide
Hotel Setup
     Hotels
     Admins
     Employees
     Hotel Information
     Room Groups
     Room Types
     Rooms
     Amenities
     Documents & Files
     Location Information
     Photos
     Store Items
Reservation System
     Orders
     Reservations
     Adding Reservations
     Editing Reservations
     Cancellations
     Calendar
     Weekly Payouts
     Refunds
     Reports
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Room Rates
     Tax Rates
     Discounts
     Holidays
     Block Off Rooms
Support
     Customer Service
Orders

Orders are a way of grouping reservations and receipts into a transaction. Orders can be placed by customers and hotels. HotelReservationWorld.com uses a shopping cart based system. Therefore, any number and combination of rooms and store items can be added to a shopping cart. When customers check-out and complete their purchase, this turns into an order and the shopping cart is cleared out.

Viewing an order has the following components:

  • Customer Information
  • A list of what was purchased (Rooms, Store Items)
  • Notes - Hotel admins and employees can enter and view notes for the order.
  • Transaction Log - Hotel admins and employees can view a history of what has happened with the order.
  • Order Summary - A detailed payment breakdown. Admins and Employees can make changes as needed.
  • Cancel Order - Hotel admins and employees can cancel the entire order from here. Customers can also cancel their order if the hotel allows this option in the reservation settings.




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