Table of Contents
Getting Started
     Quick Start Guide
Hotel Setup
     Hotels
     Admins
     Employees
     Hotel Information
     Room Groups
     Room Types
     Rooms
     Amenities
     Documents & Files
     Location Information
     Photos
     Store Items
Reservation System
     Orders
     Reservations
     Adding Reservations
     Editing Reservations
     Cancellations
     Calendar
     Weekly Payouts
     Refunds
     Reports
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Room Rates
     Tax Rates
     Discounts
     Holidays
     Block Off Rooms
Support
     Customer Service
Hotel Employees

Hotel Employees have fewer capabilities than hotel admins but can help run hotels and manage reservations.

Hotel Employees have the following capabilities:

  • View Hotels
  • View Room Groups
  • View Rooms
  • Create, View & Edit Store Items
  • Search Available Rooms
  • View Calendar
  • Run Reports
  • Create, View & Edit Orders
  • Create, View & Edit Reservations
  • Create, View & Edit Receipts
  • Create, View & Edit Amenities
  • Create, View & Edit Holiday Dates
  • Manage Refunds Due to Customers (using PayPal)

    To add employees to your hotel, the new employee must first create an account on HotelReservationWorld.com.

    From HotelReservationWorld.com, click on Create Account from the top menu. Select Employee for the User Type. It is not required that employees select the Employee user type. However, it helps to identify what the user account will likely be used for in the system. Please note that all fields are required.

    Once the employee has created their account, the hotel admin can go into the employees section of the hotel menu.

    From the employees page, admins can manage employees. New employees can be added by entering in the email address associated with their HotelReservationWorld.com account and selecting the desired account type: Employee or Admin. There can be more than one admin per hotel. However, there must always be at least one admin per hotel.

    Admins can also change employee types and remove employees. To change a user type, simply select the desired type from the drop-down list and click the save button. To remove employees, click on the red X on the right and confirm that you would like to remove that employee from your hotel. This does not delete their user account from HotelReservationWorld.com. It simply dissaccociates them as an employee with your hotel.



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