Table of Contents
Getting Started
     Quick Start Guide
Hotel Setup
     Hotels
     Admins
     Employees
     Hotel Information
     Room Groups
     Room Types
     Rooms
     Amenities
     Documents & Files
     Location Information
     Photos
     Store Items
Reservation System
     Orders
     Reservations
     Adding Reservations
     Editing Reservations
     Cancellations
     Calendar
     Weekly Payouts
     Refunds
     Reports
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Room Rates
     Tax Rates
     Discounts
     Holidays
     Block Off Rooms
Support
     Customer Service
Editing Reservations

Changing a Reservation

To edit or change a reservation, search for and view the reservation page. As an admin or employee, there will be an option to edit the reservation. Click 'Edit Reservation'.

This will bring up a 'Search Available Rooms' page. However, at the top of the page it will indicate that you are making a change to an existing reservation. Enter in the desired search criteria and click the 'Search' button.

Review the list of available rooms. Select an available room and click the 'Select' button.

The next page will show the existing reservation details and the new reservation details selected. To confirm the new reservation changes, click the 'Yes' button. To cancel the changes, click the 'No' button.


Updating Customer Information

To edit customer information on a reservation, click on 'Edit Information' in the customer information section.



Updating Billing Information

When viewing a reservation as a hotel admin or employee, you can update billing information by clicking on 'Edit Reservation Amounts'.

This will bring up a page where you can edit the following totals:

  • Weekday Total
  • Weekend Total
  • Additional Charge for Adults
  • Additional Charge for Children
  • Total Before Tax and Fees (Auto Calculated)
  • Discount Amount
  • Tax Amount
  • Subtotal (Auto Calculated)



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